General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the sales made on the decoecoart.com website, operated by Decoecoart, a brand of DECOECOART LTD, specializing in the sale of Moroccan Berber rugs, poufs, and artisanal pieces.

By placing an order on our site, the customer acknowledges having read these General Terms and Conditions of Sale and accepts them without reservation.

1. Seller Information

Trade name: Decoecoart
Company: DECOECOART LTD
Company number: 16513901
Website: https://decoecoart.com
E-mail: contact@decoecoart.com
Phone: +44 7727 748624
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

2. Products

DecoEcoArt offers Berber rugs, poufs, and artisanal decorative items derived from Moroccan craftsmanship. Each piece is handmade, which may lead to slight variations in dimensions, color, texture, or finish.

These variations are not considered defects, but as the natural result of artisanal work. The photos provided on the site are intended to represent the products as accurately as possible.

3. Orders

The customer can place an order directly on the decoecoart.com website. Before validation, the customer must check the contents of their cart, their personal information, delivery address, and payment method.

The order is confirmed after payment validation. A confirmation email is sent to the customer with information regarding their order.

DecoEcoArt reserves the right to refuse or cancel an order in the event of a manifest error, incomplete information, suspicion of fraud, or any issue related to payment.

4. Prices

Prices displayed on the site are in euros. The applicable price is the one displayed at the time of order validation.

DecoEcoArt reserves the right to modify its prices at any time, with no effect on orders already validated.

5. Payment

Payment is made online at the time of ordering via the payment methods offered on the site, including credit card, PayPal, Apple Pay, Google Pay, or other solutions available at the time of payment.

Payments are secure. DecoEcoArt does not store the customer's banking data.

6. Delivery

Orders are prepared within 24 to 48 business hours, subject to product availability and payment validation.

Shipments are handled by international carriers such as DHL Express or Aramex Express, depending on the destination and service availability.

Estimated delivery times are as follows:

• France and Belgium: 5 to 7 business days
• European Union: 5 to 8 business days
• North America: 6 to 10 business days
• Rest of the world: 7 to 12 business days

These times are indicative and may vary depending on the carrier, country of destination, customs formalities, or events beyond our control.

Once the order has been shipped, a tracking number is automatically sent to the customer via email.

7. Delivery Fees, Taxes, and Customs

For European Union countries, DecoEcoArt covers the applicable delivery fees, taxes, and customs duties. The customer only pays the price displayed at the time of ordering.

For countries outside the European Union, customs duties, taxes, or import fees may apply according to the local regulations of the destination country. These fees may be requested by the carrier or competent authorities.

8. Delivery Address

The customer is responsible for the accuracy of the delivery information provided when placing the order. Once the package has been handed over to the carrier, it may no longer be possible to change the delivery address.

DecoEcoArt cannot be held responsible for any delay or inability to deliver in the event of an incorrect, incomplete, or inaccessible address.

9. Right of Withdrawal

The customer has a period of 14 days from the receipt of their order to request a return, in accordance with the right of withdrawal applicable to consumers in the European Union.

To exercise this right, the customer must contact DecoEcoArt at the following address: contact@decoecoart.com, indicating their order number and the reason for the return.

Returns sent without prior request will not be accepted.

10. Return Conditions

To be accepted, the returned product must be in the same condition as it was received:

• unused;
• unwashed;
• clean;
• free of stains or odors;
• undamaged;
• complete;
• carefully folded and protected for transport.

Proof of purchase or an order number may be requested.

11. Return Fees

Except in the case of a defective item, damage upon delivery, or a preparation error, return fees may be the responsibility of the customer or deducted from the refund.

The customer is responsible for the returned package until it is received. It is recommended to use a tracked return service.

12. Non-returnable Items

Certain items cannot be returned, including:

• custom-made items;
• personalized items;
• products made at the customer's request;
• gift cards.

13. Refunds

Upon receipt and inspection of the return, Decoecoart will inform the customer of the acceptance or refusal of the refund.

If the return is accepted, the refund is processed to the original payment method within 10 business days. Bank processing times may vary depending on the customer's institution.

If more than 15 business days have passed since the refund was approved, the customer may contact DecoEcoArt at: contact@decoecoart.com.

14. Damaged, Defective, or Incorrect Order

The customer must inspect their package upon receipt. In the event of a damaged, defective, or incorrect product, they must promptly contact DecoEcoArt at: contact@decoecoart.com.

Photos of the product and the packaging may be requested in order to process the request as quickly as possible.

15. Exchanges

The fastest way to obtain a different model is to return the item in question, then place a new order once the return has been accepted.

16. Legal Guarantees

The customer benefits from applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects, under the conditions provided by applicable regulations.

Normal artisanal characteristics of a handmade product, such as slight variations in size, color, or texture, do not constitute a lack of conformity.

17. Liability

DecoEcoArt cannot be held liable for damages resulting from misuse, poor maintenance, or improper use of the product.

DecoEcoArt cannot be held liable for delays related to the carrier, customs, periods of high activity, or any event beyond its control.

18. Personal Data

Personal data collected during the order is used solely for order processing, delivery, customer service, and legal obligations.

For more information, the customer can consult the Privacy Policy available on the decoecoart.com website.

19. Intellectual Property

All elements on the decoecoart.com website, including text, images, logos, photographs, designs, and content, are protected. Any reproduction or use without prior authorization is prohibited.

20. Customer Service

For any questions regarding an order, delivery, return, or product, the customer can contact DecoEcoArt:

E-mail: contact@decoecoart.com
Phone: +44 7727 748624

21. Governing Law and Disputes

These General Terms and Conditions of Sale are governed by English law, without depriving the consumer of the mandatory protection provisions applicable in their country of habitual residence.

In case of difficulty, the customer is invited to contact DecoEcoArt primarily in order to seek an amicable solution.

After prior written request by the consumer to DecoEcoArt, the customer may resort to a consumer mediator, provided that a mediation system is applicable to the situation concerned.

22. Unique EPR Identifiers (France)

In accordance with French regulations regarding Extended Producer Responsibility (EPR), Decoecoart communicates the following unique identifiers:

• Household packaging / paper products: FR488972_01XNOG
• Furniture: FR488972_10RVBK

23. Updating of Terms

DecoEcoArt reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable version is the one published on the site at the time of ordering.

Last updated: May 2026.